Most frequent questions and answers
TN Bounce Parties maintains a strict policy of checking after each rental to make sure the units are cleaned and sanitized. We also regularly power wash and scrub all our equipment after 3 times of being sent out for rental or when needed.
Please make your reservations as soon as possible. All of our inflatables are very popular and often booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want.
If, on the day of your rental, rain, high winds or other inclement weather is predicted you will be given the option to cancel your rental or reschedule at no cost. However, once the equipment has left our warehouse, there are no refunds.
Cancellations can be made up to 7 days prior to an event without penalty.
In addition to cash and Company checks, we accept most major credit cards. If you are paying with cash, please have the correct amount. For their safety, our drivers do not carry change.
Our inflatables can be setup on Grass, Pavement, and indoors on smooth surface. NO GRAVEL!!! If possible, all inflatables and tents should be staked in the ground for safety. If staking is not possible, weights (Sand Bags) will be required in lieu of stakes. A $15.00 Sand Bag Fee will be appiled for hard surfaces. Set-up location and conditions are the responsibility of the customer, and must be identified upon placing rental reservation and cannot be modified once the driver has left the warehouse. Tennessee Bounce Parties is not responsible for damage to underground cabling and/or utilities. For information regarding utility locates – dial 811.